Frequently Asked Questions
Everything you need to know about your Atolea Jewelry order.
Is Atolea jewelry waterproof?
Yes, our jewelry is crafted from high-quality stainless steel and plated with 18k gold using PVD coating, making it 100% waterproof. You can wear your pieces in the shower, pool, or ocean without worrying about tarnishing.
How long does shipping take?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, the items must be returned in their original condition and packaging. Please note that for hygiene reasons, earrings are non-returnable.
Will your jewelry turn my skin green?
No. Because we use premium materials like stainless steel and avoid base metals like copper or nickel, our jewelry will not react with your skin or cause any green discoloration.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Do you offer a warranty on your products?
We take pride in our quality, which is why we offer a lifetime color warranty. If your jewelry loses its color or tarnishes under normal use, we will replace it for you.